Shipping

SHIPPING & DELIVERY

Hardware ships from Shenzhen via DHL Express. Digital products are instant — no waiting.

Free shipping

On all orders over $40

Digital: instant

Download immediately after payment

Full tracking

Every hardware order is tracked

Ships globally

From Shenzhen to everywhere

Delivery times & costs

RegionDeliveryCostCarrier

United States5–8 business daysFree over $40, else $6DHL Express

European Union6–10 business daysFree over $40, else $6DHL Express

United Kingdom6–10 business daysFree over $40, else $6DHL Express

Australia & NZ7–12 business daysFree over $40, else $6DHL Express

Southeast Asia4–7 business daysFree over $40, else $6DHL Express

Rest of World8–16 business daysFree over $40, else $6Tracked courier

* Delivery times are estimates and may vary due to customs processing or carrier delays.

Processing time

In-stock items ship within 1–2 business days of order confirmation. Made-to-order items (marked on the product page) ship within 5–7 business days. You'll receive a shipping confirmation email with your tracking number.

Customs & duties

International shipments may be subject to import duties and taxes levied by your country's customs authority. These charges are the buyer's responsibility. We declare accurate values on all packages — we do not undervalue goods.

Digital products

Digital products (firmware bundles, PDF zines, templates) are available for immediate download after payment. No physical shipping, no waiting, no customs. You'll receive a download link by email.

Lost or damaged packages

If your package is lost in transit or arrives damaged, contact us within 30 days of the expected delivery date. We'll either reship or refund — your call. We file claims with the carrier on your behalf.

Questions about your order?

We reply within 2 business days.